If I could award negative stars I would - my experience to date with this company does not deserve any stars!, I can’t quite believe how awful the process has been to date. I purchased a car from a dealership about 3 weeks ago having financed it through Car Money and it experienced mechanical failure within the first week and had to be recovered on a low loader and returned to the dealership. Neither Car Money or the dealership were interested in arranging this return and despite numerous phone calls to both (and waiting the best part of a week to have this seriously faulty car collected) I was still stuck with it and ended up paying £250 out of my own pocket to get it transported back to the dealership. That was two weeks ago and despite a further 20+ calls and texts to Car Money since then they have still not wound back the loan agreement for payed me back my £250 recovery charge or my £100 deposit. I have literally spent hours and hours of my own time trying to get the loan closed and my money returned to me and Car Money are simply not interested. They have hung up on me during calls, transferred me to colleagues who then don’t pick up the phone to me and have promised returned calls which have never materialised. I have never written a negative review for a company in my life before however I felt I had to in this instance as I do not want anyone else to experience what I have gone through and despite my best efforts the loan has still not been unwound and my money has not been returned to me. As such, I am now having to take this matter to the Financial Conduct Authority in order to try and get my money back. I would advise everybody to think long and hard before considering Car Money as a service provider in case you end up with an awful experience similar to what I am still going through. Car Money - shame on you.