CarMoney Reviews

4.8 Rating 2,899 Reviews

96 %

of reviewers recommend CarMoney

Company Reviews

Info

About CarMoney:

Choosing a new car is fun. Financing it? Not so much. Let our money saving Ninjas find the best car finance for you and save thousands.

Visit Website

Phone:

0333 456 4550

Email:

info@carmoney.co.uk

Location:

Pioneer House,
2 Renshaw Place,
Motherwell
North Lanarkshire
ML1 4UF

Write Your review

Tell us how CarMoney made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CarMoney 5 star review on 24th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy service”

Helpful Report

Posted 15 hours ago

“Easy service”

Helpful Report

Posted 15 hours ago

“Absolutely shocking after sale service!! No reply to emails text and left on hold for 15 minutes + Different story when they are trying to push through the deal! 4 different people called I. The space of 10 minutes even thought they where informed I was in my work but still pressured to fill in emails!! Been trying to contact them for 3 days just to be ignored or sent stupid automated response !!! Can they set up was total heap of 💩”

Helpful Report

Posted 2 days ago

We are very sorry to hear that the vehicle you received has not been up to the standard you expected. We fully appreciate how frustrating and disappointing this must have been, particularly given the difficulties you have experienced when trying to get in touch with us. We take feedback of this nature extremely seriously and apologise for the frustration caused by your experience. We have raised a formal complaint so that the concerns you have raised can be fully reviewed and investigated. A dedicated Case Handler will be in contact with you in due course to discuss your concerns in more detail, assist with your complaint and work towards reaching an appropriate resolution. Kind regards, Nikki the Ninja

Posted 18 hours ago

“So good would defo recommend”

Helpful Report

Posted 4 days ago

“Wonderful people”

Helpful Report

Posted 5 days ago

“I dont think I have met a more unprofessional company, I have made a complaint regarding a car I purchased literally just over 6 months ago, when I purchased the car I took it for a full service straight away for peace of mind, it was noted in the advisory the engine bay had a slight rattle coming from it. I was on my way to work on Thursday and the engine sounded horrific I then contacted a garge with a video they advised under no circumstances to drive the vechile as the timing chain has gone and driving it can only cause more damage,sene this over to carmoney and basically dismissed my complaint so i have to take this to a independent garage for a report. I am currently left without a vechile which if I dont have a vechile I cant get to work to pay for it as I purchased on finance, I will contact the finance company and the obviousman if needed. Videos and service report was sent over to car money whi h I can also upload here.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave your review. We are sorry to hear that you are dissatisfied with your experience. We appreciate how frustrating it can be when issues arise with a vehicle, particularly when it affects your day-to-day travel. However, as your concerns were raised more than six months after the vehicle was supplied, we are required to consider the provisions of the Consumer Rights Act 2015. Having reviewed the information available to us, we advised that an independent inspection would be required to determine the cause of the reported issue before we are able to make an informed assessment of your complaint. This approach is in line with the relevant legislation and ensures that all parties are treated fairly. As this is an ongoing complaint, it would not be appropriate for us to comment further on the specific circumstances in a public forum. We remain committed to reviewing any independent evidence provided and will continue to progress your complaint through our formal process. Kind regards, Nikki the Ninja

Posted 1 week ago

“CarMoney provided an outstanding service from start to finish. I went in with serious doubts, especially after struggling to get finance elsewhere, but they completely turned things around for me. From the moment they took on my case, everything was handled in a clear, fast, and highly professional way. Even when I changed my mind a few times about the car I wanted, they remained patient, supportive, and never once made me feel like I was being difficult. Once the right car was found, the whole process became smooth, efficient, and stress-free. Communication was excellent throughout—I always felt informed and looked after at every stage. A big thank you to Rachelle and Adam—you both were brilliant. Your professionalism, speed, and dedication really made this happen for me. I’d highly recommend CarMoney to anyone looking for straightforward, reliable vehicle finance.”

Helpful Report

Posted 3 weeks ago

“They've been pretty clear with everything, it's easy to understand.”

Helpful Report

Posted 3 weeks ago

“Amazing help and quick and super easy process for a first timer. Referred a friend already”

Helpful Report

Posted 4 weeks ago

“I'd like to thank Paul, the agent who helped me buy my new car. He was very professional and an even better person for his patience with me. 100% recommended.”

Helpful Report

Posted 1 month ago

“I purchased a 2023 plate peugeot partner through carmoney , worst experience ive ever had, they never get back to you, when you phone you either get cut off or waiting 40 miniutes or more, ive probably sent more than 40 emails without response, i had the van delivered on the 13th may on the 14th may i made a complaint as the van was clearly not as described so i rejected the van , was told last week they are waiting for a price to pick the van up and take back to perrys doncaster , its 28th may and still no closer van is still on my drive, avoid this company at all costs mike hughes”

Helpful Report

Posted 1 month ago

“CarMoney provided an excellent service from start to finish. The whole process was quick, clear, and very professional. Connor was really helpful and explained everything properly, making the finance application simple and stress-free. Communication was great throughout, and I felt supported at every step. Highly recommend CarMoney to anyone looking for vehicle finance.”

Helpful Report

Posted 1 month ago

“very satisfied”

Helpful Report

Posted 1 month ago

“Car Money was most helpful. I spoke with a friendly and efficient agent named Reece who helped make the process as smooth as possible. I would highly recommend it for anyone looking to take out a policy. Thanks again for Reece’s help and the rest of the Car Money team!”

Helpful Report

Posted 2 months ago

“I had a very frustrating experience with Carmoney after buying a car through their finance. Within 6 months of purchase, the car broke down and I reported the issue immediately to the warranty provider, Warrantywise, on the same day. The process with them dragged on for weeks with little to no progress, which left me stuck without a proper resolution. When it became clear nothing was moving forward, I contacted Carmoney directly for support. By that point, it was just over the 6-month mark — purely because of the delays in the process — but instead of helping, they focused on the technicality that I had contacted them “after” 6 months. This was extremely disappointing, especially considering the issue itself was reported well within the 6-month period to the relevant parties. To make matters worse, the garage confirmed that the car required a completely new engine due to severe engine failure. Overall, I feel let down by the lack of support and the unwillingness to look at the situation fairly. The focus on technicalities rather than customer care made an already stressful situation even worse. I wouldn’t recommend based on this experience.”

Helpful Report

Posted 2 months ago

Thank you for your review. We note that this feedback has also been posted in another review, and we’re sorry to hear about your experience. We understand your concerns and would like the opportunity to investigate this further - please contact us directly so we can assist. Kind regards, Nikki the Ninja

Posted 2 months ago

“They are not fit for purpose was told i had finance 3 weeks ago i picked the car theu said they would get back to me on 3 occasions and didnt i hat to keep ringing then i was told the lender wouldn’t lend because the cars too old what a complete waste of my time donot go there to”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear that your experience did not meet your expectations. We would welcome the opportunity to look into your concerns further, and ask that you please contact us directly so that we can assist you. Yours sincerely, Nikki the Ninja

Posted 2 months ago

“I am lucky not to get their service. I just checked my eligibility once, and starting recieving absolutely announing calls/messages from next morning at 9am. I explained several times that I do not need their service as I have changed my mind, but these calls/messages have been continuesly bothering me during my work hours. They need to learn how to approach the potential customers.”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to learn of your dissatisfaction and regret that your experience did not meet expectations. We value all customer feedback and will take your comments on board. Yours sincerely, Nikki the Ninja

Posted 2 months ago

“If I could give 0 star I would this finance company sells cars that shouldn't even be let on the road I've had a car with no cat on and because it was only noticed at the mot which was 7months later as I had no reason to get under it in the mean time. I contacted car money about this and what they advise and now they don't want to help or advise me on anything relating to this matter because I had this car 6months!! So stay clear of this company as you'll be the one out of pocket!”

Helpful Report

Posted 3 months ago

We’re very sorry to hear about your experience and appreciate you taking the time to leave your feedback. At CarMoney, we take all concerns seriously. Unfortunately, we have been unable to locate your details using the email address linked to this review, which means we’re currently unable to fully investigate the issues you’ve raised. We would really welcome the opportunity to look into this for you and work towards a resolution. Please could you contact our team directly with your full name, postcode, and any relevant agreement or vehicle details so we can identify your account and review your complaint thoroughly. We sincerely apologise for any frustration caused and hope to hear from you soon so we can assist further. Nikki the Ninja

Posted 3 months ago

“I took a car from CarMoney and And there was an issue with car and I reported it but the manager of the CarMoney complain it’s not friendly at all. So if you are think of taken car from CarMoney think about it wisely”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to learn of your dissatisfaction and the concerns you have raised. Please be assured that your complaint is currently under detailed review. We are committed to conducting a thorough assessment of the matters highlighted and will provide you with a further update as soon as this process has been completed. A member of our team will be in contact with you directly once there is a substantive outcome. We appreciate your patience whilst we investigate this matter. Yours sincerely, Nikki the Ninja

Posted 2 months ago

“Avoid this company at all cost they just want to put you in debt and have the worst rates of finance available there are far better company’s out there and these are to be avoided at all costs”

Helpful Report

Posted 3 months ago

Hi Karl, unfortunately we have been unable to find your account based on the details provided in your review. If you can provide further details to help locate your account we can try to help resolve your issues.

Posted 3 months ago

CarMoney is rated 4.8 based on 2,899 reviews