CarMoney Reviews

4.8 Rating 2,759 Reviews

96 %

of reviewers recommend CarMoney

Company Reviews

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4.8

Based on 2,759 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About CarMoney:

Choosing a new car is fun. Financing it? Not so much. Let our money saving Ninjas find the best car finance for you and save thousands.

Visit Website

Phone:

0333 456 4550

Email:

info@carmoney.co.uk

Location:

Precision House,
McNeil Drive,
Motherwell
North Lanarkshire
ML1 4UR

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CarMoney 5 star review on 24th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You never gonna help from them after you take the finance from them so never recommend this company to anyone”

Helpful Report

Posted 3 weeks ago

“No knowledge on the application process in week I received 2 emails and massage that my application is declined. Honestly wasted time, I don't even know what they are thinking to ask for co-applicant.”

Helpful Report

Posted 1 month ago

We apologise for the frustration you've experienced with your application process. We understand how important clarity and communication are, and we regret any miscommunication regarding the need for a co-applicant. Your feedback is valuable, and we would like to investigate this matter for you. Please reach out to us directly so we can assist you better. Thank you for sharing your thoughts with us.

Posted 1 month ago

“Carmoney finance are scammer, u need to be very careful don't drop any funds cause ul never get to see the car,I lost 1000£ to Carmoney ,pls I don't want people to fall victim”

Helpful Report

Posted 2 months ago

Hi Sandra, thank you for your feedback. I have looked at your case, and it seems we paid you £200 as a goodwill gesture, although you never went through with the finance application. I can't see anywhere that we took £1,000 off of you. Please get in touch if you wish to discuss this further. Thank you, The CarMoney Team

Posted 1 month ago

“Car money cannot deal with dealers who refuse to amend faulty cars”

Helpful Report

Posted 3 months ago

“They have sent me 2 text messages and 4 emails saying “Just a reminder that you have been fully approved for finance, but we never got a chance to see the vehicle you were thinking of getting” and “We have successfully gained an acceptance with one of our main financial houses for you to utilise thanks to your recent finance application.” So I give them a call back, and guess what they say. 1. We can’t lend on the car as previous CAT N 2. We can’t discuss interest rates or repayments for other similarly priced vehicles as we haven’t spoken to any of our lenders. 3. The messages you receive are automated and just sent when you don’t pick up the phone. Needless to say I’ll use someone else when I find a suitable car.”

Helpful Report

Posted 3 months ago

Hi Nick, we’re sorry to hear about your experience with us. We do automate some of our messaging, as many other companies do, and we apologise if you felt you were being badgered. You always have the option to unsubscribe from the messaging. With regard to your other issue, some of our lenders do not offer finance on any vehicle that has been previously written off. Please accept our apology, and let us know if there is anything we can do for you. Many thanks, The CarMoney Team

Posted 1 month ago

“The applicant process was great very smooth and straightforward and a Charlie my agent was amazing very helpful and professional. However if something is wrong with the car then CarMoney and the Finance Company don’t want to know, I’ve been sold a car not road worthy and I’ve rang and emailed CarMoney and had nothing back. So be prepared all is good unless there is a problem !”

Helpful Report

Posted 4 months ago

“Initiated numerous hard searches without authority damaging my credit without gettin a result. I had a default on my credit file that I knew nothing about which has now been removed but the Carmoney rogue hard searches remain. These people cannot b e trusted”

Helpful Report

Posted 4 months ago

We sincerely apologise for any inconvenience caused and fully understand your concerns. Hard searches should only be carried out with proper consent, and we deeply regret if this wasn’t your experience. We take matters of credit and customer trust seriously, and we would like to investigate this further. Please contact us directly so we can resolve this issue for you. Thank you for bringing this to our attention.

Posted 4 months ago

“Don’t use advised me to buy a car from someone they’ve dealt with before ,nothing but problems with the car since ,warranty on car didn’t cover the problems so what’s the point in a warranty will be paying £3k interest on this £3k car and have spent almost £1600 on repairs in the first 12 months”

Helpful Report

Posted 5 months ago

I'm sorry to hear about your experience and the issues you've faced with the car and warranty. Your situation is frustrating, and we understand your concerns. Please reach out to us directly so we can address these issues and find a resolution for you. Your feedback is important, and we want to make things right.

Posted 5 months ago

“A C T *I * N V ST L T D C O * M supplies outstanding teaching resources. The personalized instruction sessions have been notably beneficial. My committed professional trader has given me valuable advice and practical strategies for recovering my investments from this scam company.”

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Posted 5 months ago

“shocking dont call back”

Helpful Report

Posted 6 months ago

I'm sorry to hear about your experience. Please reach out to our customer service team so we can assist you further and address your concerns promptly.

Posted 6 months ago

“Absolutely useless company, dealt with Ellie through the process, they do not want to deal with any problems with the car, car purchased from autotrust ltd car was absolute mess looked lovely when I collected it until I had it washed, paintwork is completely ruined and had been dressed up, they are now trying to tell me I can not return vehicle despite it being dangerous to drive and within the 30 days. DO NOT USE THIS COMPANY, BAD CUSTOMER SERVICE ON RETURNING PURCHASE.”

Helpful Report

Posted 7 months ago

Dear Alan, Thank you so much for taking the time to provide us with your feedback regarding your experience with CarMoney. We sincerely appreciate your transparency and honesty in expressing your concerns. We would like to apologies for the issues you faced. We understand your frustration We genuinely apologies for any miscommunication or inconvenience you may have experienced with our company. We value each and every customer, and ensuring your satisfaction is of utmost importance to us.

Posted 6 months ago

“Used car money finance to finance my car on 7 July 2024 service was good with securing the finance but since then had problems with returning the vehicle as it has loads of faults like brake lights and airbag lights, bad bodywork, car money are sticking with the car company and saying I can not return it, they are useless if you get problems with the car at a later date.”

Helpful Report

Posted 7 months ago

Dear Alan,Thank you so much for taking the time to provide feedback on your experience with CarMoney. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to extend our sincerest apologies for the difficulties you have faced with returning the vehicle. We understand how frustrating it can be to encounter multiple faults, such as brake lights and airbag lights, as well as bad bodywork. Rest assured, we take these matters very seriously. At CarMoney, we strive to offer exceptional customer service and provide assistance even after the financing process. We deeply regret that we have fallen short of your expectations in this instance, and we apologize for any inconvenience caused.

Posted 6 months ago

“Awful service. 3 different agents 3 days hassle. When it came to verifying bank account kept getting an error. 8 x and £8 later still not resolved. How it didn’t verify bank card I have no idea as money was being taken. Got told various reasons for this, none valid reasons. Then they said to go to the dealership and they’d send paperwork to sign. I work, have a caseload of patients, said I had no time, this is when James says “well if you don’t have time to do that how you going to get the car if you’re to busy”. How dare he question my time. I work for the NHS my patients rely on me for mobility and physiotherapy, more important than running round because your systems tell me my bank address differs to your check. Never had the issue before. Very disappointed and would never use this company”

Helpful Report

Posted 8 months ago

“My address is 198 Hook Road, Epsom, KT19 8UB, and I'm sending you a photo of my driving licence”

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Posted 8 months ago

“I would give these guys a miss if my experience is anything to go by. Found them to be unprofessional. Asked me to sign a document for a 16k car that I didn't want so I could answer some questions, then told me to ignore the text, then deleted it! Be careful is all id say. I may have had a bad experience, they may be good, just tread carefully.”

Helpful Report

Posted 8 months ago

“Buying a car is a stressful experience with these people, they have procrastinated, witheld information, sent numerous conflicting emails and made me really ill. They eventually hold cleared funds from the finance company and have made every effort in not forwarding the money to the car dealer to pay for the vehicle. A horrendous stressful experience could never understand any circumstances reccomend”

Helpful Report

Posted 8 months ago

“Filled in their online application and was apparently “approved” saying that I had “full acceptance”. Peter called on the same day and seemed really helpful. He said he would call back with an update and was going to “submit” my details and call back (despite apparently having “full acceptance” as from one of their emails). Fast forward 24 hours and no call back so I rang, was told by another agent that he would ask Peter to call me back. Nothing again for 2 days until an email from him and text asking if I’d found the car I wanted?! I’d already gone through another company who was much more efficient and quick at sorting the car finance out. All CarMoney and Peter have done is add a needless hard search on my credit report. Would not recommend or use again. Poor customer service.”

Helpful Report

Posted 9 months ago

“Where do I start? Went to CarMoney for finance for Private Hire Taxi as they said they could help me, found me the car I wanted from apparently a "Trusted' dealer, car was 16k, 17 plate Prius Plus advertised at 58444 mileage, had to travel 2 hours on train to collect car on 14/04/24 got to dealership which was a dirty grotty office ( should have known then) . Test drove car all seemed ok, drove 2 hours home. On 16/04/24 car was booked in with my mechanic to be checked over before being inspected by council, soon as car was lifted up to be checked underneath it was clear it had been in an accident, then the milage came into question, service book didn't look genuine, contacted Toyota too see if they had any info on car, and was told by them car was last seen Feb 24 and recorded mileage was 82575, they kindly sent me the proof. Contacted finance company Autolend who then informed me they don't do taxi finance and cancelled the agreement there and then. So not only was I mis sold a car I was mis sold finance. Dealership is refusing to take car back, Carmoney told me car is going to auction and that will be collected asap, that was 2 weeks ago, they are now not taking my calls, Autolend were unaware that car was going to auction. Trading standards are now in possession of dealerships details, complaint put into finance company and now I will be contacting financial ombudsman. I have been told by finance company today that I am still liable for car until they get funds back from dealership ( Woburn Autos)even though they have said they don't have the money. In the meantime I'm left with a car sat on my drive that I can't use for the purpose intended and apparently still liable for payments on a cancelled finance agreement.. My advice DO NOT use CarMoney they are liars and use dodgy dealerships.”

Helpful Report

Posted 10 months ago

“3 times recently I applied for car finance through this company and they’re useless. I have lost £150 on deposits on cars that they told me finance had been agreed!!! Completed all the purchase agreements, they’d contacted the dealerships on 2 occasions for them to send their invoice. Signed direct debit mandates, everything as far as myself and the dealership was concerned to go ahead with sale. Cars were MOT’d, serviced and valeted only for either day before or the day I was supposed to collect the car to be told the finance company wanted more info e.g payslip that was already uploaded into their portal, HR email and phone number to do an employment check, which should have been carried out in the first instance, not when you were getting ready to drive 100 mile to pick up your car. I thought MoneyBarn were bad, but these are a close 2nd. Absolutely useless”

Helpful Report

Posted 11 months ago

“Beware using this company sales agent told lies selling warranty even when challenged that 3rd party warranties were poor he claimed his warranty covered everything....fast forward few months warranty isn't worth paper it's written on. Now playing hard to get to contact. Very easy to get hold off when they were trying to get you to take loan from them.”

Helpful Report

Posted 11 months ago

CarMoney is rated 4.8 based on 2,759 reviews