CarMoney Reviews

4.8 Rating 2,883 Reviews

96 %

of reviewers recommend CarMoney

Company Reviews

Info

About CarMoney:

Choosing a new car is fun. Financing it? Not so much. Let our money saving Ninjas find the best car finance for you and save thousands.

Visit Website

Phone:

0333 456 4550

Email:

info@carmoney.co.uk

Location:

Pioneer House,
2 Renshaw Place,
Motherwell
North Lanarkshire
ML1 4UF

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CarMoney 5 star review on 24th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am lucky not to get their service. I just checked my eligibility once, and starting recieving absolutely announing calls/messages from next morning at 9am. I explained several times that I do not need their service as I have changed my mind, but these calls/messages have been continuesly bothering me during my work hours. They need to learn how to approach the potential customers.”

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Posted 6 days ago

“If I could give 0 star I would this finance company sells cars that shouldn't even be let on the road I've had a car with no cat on and because it was only noticed at the mot which was 7months later as I had no reason to get under it in the mean time. I contacted car money about this and what they advise and now they don't want to help or advise me on anything relating to this matter because I had this car 6months!! So stay clear of this company as you'll be the one out of pocket!”

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Posted 2 weeks ago

We’re very sorry to hear about your experience and appreciate you taking the time to leave your feedback. At CarMoney, we take all concerns seriously. Unfortunately, we have been unable to locate your details using the email address linked to this review, which means we’re currently unable to fully investigate the issues you’ve raised. We would really welcome the opportunity to look into this for you and work towards a resolution. Please could you contact our team directly with your full name, postcode, and any relevant agreement or vehicle details so we can identify your account and review your complaint thoroughly. We sincerely apologise for any frustration caused and hope to hear from you soon so we can assist further. Nikki the Ninja

Posted 2 weeks ago

“I took a car from CarMoney and And there was an issue with car and I reported it but the manager of the CarMoney complain it’s not friendly at all. So if you are think of taken car from CarMoney think about it wisely”

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Posted 2 weeks ago

“Avoid this company at all cost they just want to put you in debt and have the worst rates of finance available there are far better company’s out there and these are to be avoided at all costs”

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Posted 1 month ago

Hi Karl, unfortunately we have been unable to find your account based on the details provided in your review. If you can provide further details to help locate your account we can try to help resolve your issues.

Posted 1 month ago

“I didn’t pick carmoney for any other reason than a google search. I explained that I was only looking because my bank for some reason couldn’t match the car registration so I didn’t want to proceed to doing a full credit check with them. Finance was approved but my gosh the number of calls was ridiculous!!! Even after I explained I wasn’t collecting the car until 3 weeks later I just wanted to get it all in place before hand and I would not be signing until the week of collection but still the calls persisted. I work full time I am not glued to my phone and I said multiple times email is my preferred which was ignored multiple times, i actually don’t think I was ever emailed like I asked. I want to see the finance agreement before I sign I don’t need someone on the phone telling me about it! I collected the car on the 21st and I am STILL GETTING CALLS for what I don’t know!! I get it you guys want your commission and look you got it, but if someone says email them how about email them? I’ve got the car I’m happy with the car if I have an issue I’ll raise with the dealer”

Helpful Report

Posted 1 month ago

“Terrible experience. Was told my finance was secure with lender signed all documents put down deposit on car and took a day off work to collect car . Dealer was waiting on payment and every time I phone I was advised there wasn’t a problem the payment was due to be transferred. After phone calls over 3 days I was advised by text the finance was rejected. Put through to complaints department and was finally set straight that the finance was never approved. LED down the garden path and wasted a days holiday . If your dealing with them make sure your definitely getting the finance before arranging the car . Wouldn’t recommend”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave your review. We’re sorry to hear about the confusion and the inconvenience caused — especially around the timing of updates and the impact this had on your plans. While a lender can change their decision during the process, you should always receive clear information from us, and we’re sorry this wasn’t your experience. We’ll be reviewing this internally to make sure communication is clearer for future customers.

Posted 1 month ago

“Excellent. Thank you to the team. Especially thanks to .Connal”

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Posted 1 month ago

“Recently arranged my new car finance and I couldn’t be happier with the whole experience. The process was smooth, straightforward, and clearly explained from start to finish. Everything was handled quickly and professionally, which made what can sometimes feel stressful completely hassle-free. The team was friendly, patient, and took the time to answer all my questions, making sure I fully understood the options available to me. I really appreciated the transparency with the terms and payments no surprises, just honest and clear communication. Thanks to their support, I was able to drive away in my new car feeling confident and excited. I would highly recommend them to anyone looking for reliable and efficient car finance!”

Helpful Report

Posted 1 month ago

“Received call asking if was still looking to go ahead with finance I said yes and they said somebody from team would call back in 5 mins...it's been over 72hours and nothing then I get an email saying if there is no contact from me the application will be cancelled. Poor service”

Helpful Report

Posted 2 months ago

We're sorry to hear you've not had a great experience with CarMoney. Having reviewed your complaint, we can see on the morning of the 26th of February our team called to advised you would be called back by another member of the team to discuss your finance application. We had then text you to advise we tried ringing your number but couldn't get through. We then rang you another 3 times and text twice to try and get back in touch but had no response from yourself. After sending our standard email to say we would need to close the application due to no response, we received an email back from yourself stating you wanted us to close your application and that you were unhappy with the service provided. We felt we had sufficient attempts to get in contact you with on numerous occasions and through different methods but to no avail. If you would still like us to look into car finance options for youselve we'd more than happy to help. We hope this clears up any misunderstanding.

Posted 1 month ago

“CarMoney made me happy by hiring an amazing agent like Hamza Jamal. Great addition to the company, very helpful and very informative. Great service!”

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Posted 2 months ago

“Quick and efficient. Very helpful. Great communication. Thanks Hamza Jamal.”

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Posted 2 months ago

“Unreliable ,scammers ,no customer satisfaction.”

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Posted 2 months ago

We're sorry you've felt you've had to leave a negative review about your experience with CarMoney. We have tried to reach out to you with some more information regarding your case which should help explain the situation in more detail, however we weren't able to get in touch. Can you reach out to us and we'll be happy to provide more details.

Posted 2 months ago

“Hamza Jamal was really helpful and got the car I wanted processed in 2 days. I found the car I wanted right after I’d passed my test and he’s helped me the whole way keeping me updated the whole time and walked me through the process. I would post photos of the car but I’m getting a error uploading🫤”

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Posted 2 months ago

“Thank you to everyone I have spoken to at carmoney regarding my car from choosing the car to making sure it was reliable they were amazing especially Robbie Macintyre who went above and beyond to make sure i had what i wanted hes patience is exceptional. Thank you! :)”

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Posted 2 months ago

“So happy with my fiat 500 gorgeous car love it, a great price too. David Crawford and his colleague's were brilliant so helpful and friendly would definitely recommend this garage.”

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Posted 2 months ago

“So happy with the service , David Crawford was exceptionally helpful and made the whole experience so easy”

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Posted 2 months ago

“Many thanks to David Crawford for all of your help getting the finance sorted. The whole process was quick and incredibly smooth, and the money was paid to the dealership ready for collection. Thank you!”

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Posted 2 months ago

“I am very happy with the service. Hamza Jamal helped me to understand everything. I would like to say thank you Hamza.”

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Posted 2 months ago

“I was absolutely amazed at the service provided by CarMoney throughout the whole process, particularly by the operative that was dealing primarily with my request, Hamza Jamal. This was my first time financing a car, and Hamza did everything to make the whole process clear, concise and with my needs in mind. Very happy customer, thank you again!”

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Posted 2 months ago

“Helpful, thank you for all your help with getting the van sorted”

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Posted 2 months ago

CarMoney is rated 4.8 based on 2,883 reviews