CarMoney Reviews

4.8 Rating 2,861 Reviews

96 %

of reviewers recommend CarMoney

Company Reviews

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4.8

Based on 2,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About CarMoney:

Choosing a new car is fun. Financing it? Not so much. Let our money saving Ninjas find the best car finance for you and save thousands.

Visit Website

Phone:

0333 456 4550

Email:

info@carmoney.co.uk

Location:

Pioneer House,
2 Renshaw Place,
Motherwell
North Lanarkshire
ML1 4UF

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CarMoney 5 star review on 24th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost. The worst company I have ever come across! Told me I was accepted for finance but any car I wanted I was not aloud for whatever reason, calls were arranged which I also took time out of work to take and I never got a call. Useless company”

Helpful Report

Posted 1 week ago

“My account was suddenly restricted, disabling withdrawals and limiting access without any prior warning. Attempts to resolve the issue internally resulted in vague responses and no progress. At that point, I turned to U.R.F, led by Unique Services. Their team conducted a methodical review, identified the compliance error causing the freeze, and implemented a resolution efficiently. Access was restored, and preventative measures were added to protect the account going forward.”

Helpful Report

Posted 3 weeks ago

“Terrible brought a car had it 2 days sent it back for repair come back from dealers ok, I requested paper work for repair apparently dont need to give me it. Then had another problem took it for inspection turns out the car needs over £5k of work. So rejecting the vehicle and still waiting quick to take money from you but slow to investigating the issue.”

Helpful Report

Posted 4 weeks ago

“useless company waste of time would not use again”

Helpful Report

Posted 1 month ago

“Scam company sold me a van had 5 months and cam belt went they told me it down to me stay away from thus company”

Helpful Report

Posted 1 month ago

“I was told that I had been accepted and had to wait a further week to then be told that I have been declined. Which has wasted a week of my time giving the dealership false information that I have the funds ready and now have nothing to offer. Very shocking customer service as been trying to chase within that week to speak to the same advisor however, they were always busy or dealing with other things. Would not recommend this company to use !”

Helpful Report

Posted 3 months ago

“Heart broken, £260 out of pocket because of admin fees . Bought a smart for 2, for my daughter. Car dealers woodchurch cars charged me the sum of £260 as admin fee, . Highly disappointed 😞 , could not enjoy the car thinking 😕 about it. Not the service I expected. Warning dont be rushed buying a car with CARMONEY AGENT..THEY TALK TO FAST AND YOU CAN BE CON TO ACCEPT ...BE CLEAR BEFORE SIGNING AND DEAL .”

Helpful Report

Posted 3 months ago

“WARNING! Court Action Pending! In February I used CarMoney website to find a suitable car for me and my family. Following what seemed to be a suitable car the finance package was arranged. On the day of collection, I noted to the garage that the coolant was low and they topped it up. I then submitted a complain to CarMoney within the two week return window as I wanted to keep the car but have the issue resolved, I was assured that because I complained within the return window the issue would be remedied. After 6 months of being sent to different garages and mechanics and still they cannot find the fault, they requested I take it to a VAT registered garage. I took it to a ford specialist where they diagnosed a cracked air cooler. Car Money then wanted to send another independent engineer to my home address for a 30 minute inspection, something they had already done but failed to find the problem. During my investigation I found that CarMoney list cars from a company in Coventry that have a known convicted car salesman, he is still paying his victims compensation of which a judge ordered him to pay 25k. I am writing this review as I can see that CarMoney are still posting cars from the address & postcode despite my compelling evidence against them. DO NOT USE CAR MONEY - PLEASE SEARCH THIS ADDRESS TO SEE THE KIND OF PEOPLE THEY ARE ALLOWING LISTINGS FROM AND PROTECTING Quality Cars and Vans Coventry, 101a Longford Rd, Longford, Coventry CV6 6DY "Search for Gerry/Gurdip Coventry Rogue Trader" in google and you will see. CarMoney have been totally inept, if you have a problem, you will have a NIGHTMARE! Coolant pictures taken 28th Feb > 3rd March > 11th March, this is how fast it depletes. Also included correspondences from both parties. STAY AWAY”

Helpful Report

Posted 4 months ago

“Appalling company”

Helpful Report

Posted 5 months ago

“Although the customer side was helpful, BEWARE! they use a third party company called LexisNexis who texted me at midnight requesting my passport and other personal documents. This is very unprofessional and disconcerting.”

Helpful Report

Posted 6 months ago

“Very unhappy constantly changing goal posts, I have tried to call been waiting for complete people then to find out after getting through that it’s not the person who I have been speaking with that has made a decision someone els has. Not happy at all with the service because no one contacted me to explain anything and i could have gone elsewhere. I don’t expect to get anything back form complaint.”

Helpful Report

Posted 8 months ago

“This is one of the worst companies we have dealt with. They never get in touch first, we are constantly chasing them for information. Everytime we ring and speak to someone it is always someone different who has no idea what is going on and always in a rush to get you off the phone. It is next to impossible to hear what they are saying and don’t speak clearly on the phone. We have been dealing with them for 5 days now and they claim to have carried out 4 hard checks on our credit score without having told us of this and without telling us any rates for the finance. DO NOT USE!”

Helpful Report

Posted 9 months ago

“You never gonna help from them after you take the finance from them so never recommend this company to anyone”

Helpful Report

Posted 11 months ago

“No knowledge on the application process in week I received 2 emails and massage that my application is declined. Honestly wasted time, I don't even know what they are thinking to ask for co-applicant.”

Helpful Report

Posted 11 months ago

We apologise for the frustration you've experienced with your application process. We understand how important clarity and communication are, and we regret any miscommunication regarding the need for a co-applicant. Your feedback is valuable, and we would like to investigate this matter for you. Please reach out to us directly so we can assist you better. Thank you for sharing your thoughts with us.

Posted 11 months ago

“Carmoney finance are scammer, u need to be very careful don't drop any funds cause ul never get to see the car,I lost 1000£ to Carmoney ,pls I don't want people to fall victim”

Helpful Report

Posted 1 year ago

Hi Sandra, thank you for your feedback. I have looked at your case, and it seems we paid you £200 as a goodwill gesture, although you never went through with the finance application. I can't see anywhere that we took £1,000 off of you. Please get in touch if you wish to discuss this further. Thank you, The CarMoney Team

Posted 11 months ago

“Car money cannot deal with dealers who refuse to amend faulty cars”

Helpful Report

Posted 1 year ago

“They have sent me 2 text messages and 4 emails saying “Just a reminder that you have been fully approved for finance, but we never got a chance to see the vehicle you were thinking of getting” and “We have successfully gained an acceptance with one of our main financial houses for you to utilise thanks to your recent finance application.” So I give them a call back, and guess what they say. 1. We can’t lend on the car as previous CAT N 2. We can’t discuss interest rates or repayments for other similarly priced vehicles as we haven’t spoken to any of our lenders. 3. The messages you receive are automated and just sent when you don’t pick up the phone. Needless to say I’ll use someone else when I find a suitable car.”

Helpful Report

Posted 1 year ago

Hi Nick, we’re sorry to hear about your experience with us. We do automate some of our messaging, as many other companies do, and we apologise if you felt you were being badgered. You always have the option to unsubscribe from the messaging. With regard to your other issue, some of our lenders do not offer finance on any vehicle that has been previously written off. Please accept our apology, and let us know if there is anything we can do for you. Many thanks, The CarMoney Team

Posted 11 months ago

“The applicant process was great very smooth and straightforward and a Charlie my agent was amazing very helpful and professional. However if something is wrong with the car then CarMoney and the Finance Company don’t want to know, I’ve been sold a car not road worthy and I’ve rang and emailed CarMoney and had nothing back. So be prepared all is good unless there is a problem !”

Helpful Report

Posted 1 year ago

“Initiated numerous hard searches without authority damaging my credit without gettin a result. I had a default on my credit file that I knew nothing about which has now been removed but the Carmoney rogue hard searches remain. These people cannot b e trusted”

Helpful Report

Posted 1 year ago

We sincerely apologise for any inconvenience caused and fully understand your concerns. Hard searches should only be carried out with proper consent, and we deeply regret if this wasn’t your experience. We take matters of credit and customer trust seriously, and we would like to investigate this further. Please contact us directly so we can resolve this issue for you. Thank you for bringing this to our attention.

Posted 1 year ago

“Don’t use advised me to buy a car from someone they’ve dealt with before ,nothing but problems with the car since ,warranty on car didn’t cover the problems so what’s the point in a warranty will be paying £3k interest on this £3k car and have spent almost £1600 on repairs in the first 12 months”

Helpful Report

Posted 1 year ago

I'm sorry to hear about your experience and the issues you've faced with the car and warranty. Your situation is frustrating, and we understand your concerns. Please reach out to us directly so we can address these issues and find a resolution for you. Your feedback is important, and we want to make things right.

Posted 1 year ago

CarMoney is rated 4.8 based on 2,861 reviews